Domestic & international shipping

We offer FREE SHIPPING on orders $250 CAD and above. After Tax.

Orders below this bracket can chose a flat rate of $15 Canada Wide.

International Customers please use the best generated rate OR contact Brenna : brenna@abtextiles.ca for quote to your location.

returns & exchanges

Returns

Our policy varies depending on which products you are getting; Preorder Fabric or Ready to Ship Fabric. Read carefully below to see which items you have purchased.

NO REFUNDS on PREORDERED FABRIC! 

You have 3 days to contact us if you wish to return the Ready to Ship Fabric and we will further discuss your refund. 

Several types of fabric are exempt from being returned.

Non-returnable items:
- Preordered Fabric


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at audreybiscottitextiles@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at audreybiscottitextiles@gmail.com

Shipping
To return your product, you should mail your product to: 

833 Hampshire Cres NE

High River, Alberta

T1V 0E4

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

damaged or faulty goods

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

contact us

Please Email Brenna - brenna@abtextiles.ca

Social Media Platforms are not to be used as main form of contact.